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We believe in transparency, high standards, and thoughtful rituals.

As a small business, every product matters—and so does your experience. If something isn’t right, we’re here to support you.

Return Eligibility

Unopened & Unused Products: Accepted within 14 days of purchase for a full refund to original payment method. After 14 days (up to 30 days), eligible for store credit only.

Opened or Used Products: Not eligible for return or exchange unless you’ve experienced an adverse skin reaction.

If You’ve Had a Reaction

We take sensitivities seriously. If you believe you’ve had a reaction: Contact us within 14 days of purchase at info@citrinebeautybar.com Our team may request photos or additional details to help us better understand your experience. Upon review, we’ll offer store credit or an exchange for a product better suited to your skin.

Non-Returnable Items

Sample sizes, trial kits, gift cards, Theraface and sale items.